Challenge
Key Assets, a leading Family & Foster Services company, have experienced continued growth since starting in Australia in 2007
Key Assets were seeking a digital strategy partner, who embraces the latest technologies, to provide strategic guidance and ensure the success of their transformation project
Having grown through evolution, Key Assets had several different instances of their care management solution, an out-of-date CITRIX infrastructure, and were experiencing issues with productivity, ease of access to data to make informed decisions, and a lack of flexible systems that could support their additional future service offerings
Key Assets sought to consolidate their existing, disparate systems into a streamlined staff experience, reducing manual work arounds, and increasing information sharing & communication
They wanted a consistent solution across Australian operations, that is scalable, extendable, and capable of handling future changes
Approach
A deep technical review was first conducted, to understand the current systems, assess source code quality and understand the infrastructure and deployment processes
A compliance audit was also undertaken, to identify compliance requirements and assess Key Assets’ current systems against this benchmark
This process identified significant risk areas and Solentive proposed a new system architecture and remediation plan
Collaborative ideation workshops were conducted to identify, define and document Key Assets’ strategic goals, functional and commercial requirements
Via a combination of custom and off-the-shelf solutions, Solentive recommended a fit-for-purpose solution to suit Key Assets’ unique needs, and improve their overall ability to deliver improved care outcomes to clients
Outcomes
Key Assets have successfully migrated from their CITRIX environment to the Microsoft 365 platform
Security and compliance risks have been reduced due to the implementation of up-to-date security, back-ups and improved processes
Solentive has recommended a consolidated technology stack, and is currently assisting Key Assets with a vendor assessment process to select a fit-for-purpose Case and Carer Management solution
Once the right product selection has been finalised, Solentive will provide Key Assets with an end-to-end solution, including integration and reporting services to ensure a seamless result for Key Assets