Disconnected customer data is more than an IT challenge - it’s a business performance issue. When customer information is scattered across systems, organisations face slower decision-making, missed revenue opportunities, operational inefficiencies, and fragmented customer experiences. As AI and digital transformation become business priorities, having a connected, trusted view of customer data is no longer optional.

Growth is becoming harder for insurers, but the opportunity is shifting. As customer expectations rise, claims costs increase, and legacy systems create friction, sustainable growth now depends on more than attracting new customers. Insurers need to connect customer engagement, operational efficiency, data, automation, and AI to build smarter, more scalable operating models.

The FIFA World Cup 2026 is officially over. The trophy has been lifted, the celebrations have wrapped up, and thankfully, my alarm clock is no longer demanding I wake up at 4am to watch a group-stage match on the other side of the world. As football fans, we'll remember the goals, the drama, the surprise results, and the moments that had us pacing around the lounge room wondering if our hearts could take much more. But while the football captured most of the attention, there