Most organisations have invested in AI, automation, analytics, and digital transformation, yet many still struggle to achieve the outcomes they expected. The missing piece is often not the technology itself, but the operating model around it. Discover the five characteristics of an Intelligent Operating Model and how leading organisations are connecting people, processes, data, and technology to drive better business outcomes.

For years, CRM has been at the centre of insurance transformation. But as customer expectations rise and operational complexity grows, leading insurers are looking beyond individual platforms and creating connected ecosystems that link customer engagement, underwriting, claims, data, and operations. Here's why connected operations is becoming the next frontier of insurance transformation.

ALTHOUGH THE HEARTBLEED BUG WAS DISCOVERED IN APRIL, A CONCERNING NUMBER OF COMPUTER SERVERS STILL NEED TO BE FIXED. WHILST MANY...