Client Success Lead
Sydney, NSW, Australia
Permanent Full Time
$100,000 - $130,000
About the Role
Solentive is an Australian-owned Digital Technology Consultancy, dedicated to helping businesses succeed by providing Software Automation & AI products and services. With over 30 years of experience, we help businesses achieve meaningful digital transformation by delivering the right technology solutions tailored to their needs.
Our culture is built on collaboration, curiosity, and a drive for excellence. We work as a team to solve complex challenges, learn from each other, and push the boundaries of what’s possible with technology.
We’re looking for a Client Success Lead, to be the single point of accountability for client success, retention, and growth post-handover. You’ll own the relationship, lead commercial outcomes including revenue growth and renewals, and contribute directly to delivery through a billable component on active projects. You’ll ensure delivery translates into measurable value while driving planned account growth aligned to client objectives. You’ll work in a client-facing, tech-forward consulting environment spanning AI, automation, and digital transformation.
This is not a new business role. Instead, you’ll identify, shape, and convert growth opportunities within existing accounts by clearly communicating value, solving real client problems, and positioning the right solutions at the right time. Some interstate travel may be required on a quarterly basis.
If you’re someone who builds trust quickly, thinks commercially, and knows how to turn good delivery into long-term partnerships, this role is for you.
Key Responsibilities
Client Relationships and Account Leadership:
Own the post-handover client relationship as the trusted point of contact, building strong relationships across operational teams through to senior stakeholders.
Develop and maintain clear, living account plans covering objectives, stakeholders, risks, and renewal strategies, including ownership of renewal planning, commercial discussions, and negotiation.
Lead structured account check-ins that go beyond project status to strengthen trust, surface emerging needs early, and maintain executive alignment.
Account Health, Revenue Growth and Commercial Ownership:
Proactively monitor account health, identifying and escalating risks early to prevent surprises and protect outcomes.
Own account revenue performance, including growth targets, renewals, and overall commercial outcomes across assigned clients.
Develop and maintain revenue forecasts and pipeline visibility, ensuring predictability across accounts and alignment with business targets.
Drive planned account growth through proactive recommendations, solution-led conversations, and value articulation that converts into expanded scope and long-term partnerships.
Apply strong commercial discipline by protecting scope, identifying scope creep early, supporting variation pathways, and ensuring delivered value is recognised and paid for.
Governance, Delivery Alignment and Improvement:
Establish a clear governance rhythm across operational, tactical, and strategic forums, keeping meetings outcome-focused with documented decisions, actions, and dependencies.
Lead internal alignment across delivery, sales, and leadership, ensuring cohesive direction and shared accountability for client and commercial outcomes.
Translate client context into clear internal priorities, actively driving collaboration and input across teams to align delivery decisions with client objectives.
Maintain strong CRM discipline, including stakeholder mapping, account health visibility, and forecasting, using data to drive clarity, focus, and follow-through.
Continuously improve how we work with clients by leveraging automation and standardised reporting to reduce manual effort and enhance the client experience.
Close oversight of project execution, ensuring delivery aligns with client outcomes and commercial objectives.
What success look like:
Retained and growing accounts.
Strong client health with no unexpected issues.
High-quality, proactive account plans that drive outcomes.
Clear alignment between delivery and commercial objectives.
Predictable revenue, renewals, and pipeline visibility.
About Solentive
Why choose us?
At Solentive, we value our people and have created an environment where you can do your best work.
Here’s what’s on offer:
A supportive and inclusive environment with high standards, where people back each other and outcomes matter.
Opportunities to work across diverse clients and projects, solving meaningful problems through AI, automation, and modern digital platforms.
Strong focus on professional growth – learn from capable teammates, deepen your client success and commercial leadership skills, and build your impact across long-term client partnerships.
Work-life integration supported through hybrid work, core hours, and Solentive’s Time Swap policy. Currently, we work remotely on Mondays and Thursdays, and from the office on Tuesdays, Wednesdays, and Fridays - subject to change based on role and client needs.
Benefits designed to support wellbeing and connection, including:
Additional loyalty leave – 1- & 2-weeks additional leave annually at relevant tenure milestones,
Team lunches and activities,
Health & fitness benefits.
About You
Essential Skills
Qualifications and Relevant Experience:
Relevant tertiary qualifications in commerce, IT, business, or a related discipline.
Demonstrated experience in client-facing roles within consulting, professional services, technology, or digital transformation environments.
Confidence working in fast-paced environments where commercial awareness, sound judgement, and adaptability are essential.
Relationship, Commercial and Strategic Capability:
Excellent communication and interpersonal skills, with the ability to build credibility, influence stakeholders, and navigate conversations with confidence and professionalism.
Sound commercial judgement and a practical mindset, with the ability to balance client needs, business priorities, and delivery realities.
Strategic thinking skills, paired with the ability to connect broader client goals to practical next steps and opportunities.
Comfortable owning commercial outcomes, including revenue growth, renewals, and value-based conversations with clients.
Ways of Working and Execution Discipline:
Highly organised and self-directed, with strong follow-through and the ability to manage multiple priorities without losing momentum.
Strong critical thinking and problem-solving skills, with the ability to identify issues early, assess options, and make practical recommendations.
Comfort using systems, data, and process to stay organised, support decision-making, and maintain a high standard of quality.
A continuous improvement mindset, with curiosity about how AI, automation, and better ways of working can improve efficiency and client experience.
Recruitment agencies, thank you for your interest but we plan to fill this role ourselves.